Refund policy

Please check your purchased items, and quantities carefully before paying.

We do not accept change-of-mind cancellations, returns or exchanges after payment, including requests arising from duplicate purchases or a change in member preference.

Preorder timelines are estimates. A delay does not automatically mean an order has been cancelled. If an item becomes unavailable or we cannot fulfil it, we will contact you to arrange a refund for the affected item or an alternative with your agreement.

If you receive an incorrect, missing or damaged item, please contact us promptly with your order number and clear photographs. An uninterrupted unboxing video can help us investigate, but it is not the sole basis for reviewing a claim.

Sealed products cannot be fully inspected without opening them. Random inclusions and versions follow the official store’s allocation unless a specific option is expressly guaranteed in the listing.

We will review reported issues and arrange an appropriate remedy where applicable. Please contact us before returning any item so we can provide instructions.

Approved refunds will be arranged through the original payment method where possible. Processing time depends on the payment provider.

Nothing in this policy limits any rights or remedies available to you under applicable consumer law.